Customer Service Account Representative Columbus

Customer Service Account Representative

Full Time • Columbus
Benefits:
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
Mid-State Sales is seeking to fill the Customer Service Representative position within our fluid conveyance manufacturing facility. We are an ISO 9001:2015 registered manufacturer of hydraulic hose and tube assemblies and have provided our customers with quality products and services since 1969. Come join our team!

As a Customer Service professional at Mid-State, you will:

  • Provide customers with detailed product and service information
  • Prepare complex price and delivery quotations
  • Resolve customer issues
  • Work closely with Sales, identify prospects, and offer product solutions
  • Maintain excellent customer relations
  • Communicate daily with accounts via fax, phone, and email

What to expect:

A Customer Service Rep with Mid-State is not your typical "call-center environment position." We service a niche industry that requires extensive product knowledge. Because of this, it takes several months to learn the ins-and-outs of our industry. This means you can expect a lengthy training process that requires 2-3 months of training in our fabrication facility. If you find physical labor, dirt, or grime scary--this may not be the best fit for you.

However, if you're looking for a long-term career in a specialized industry with steady annual growth, you may have found your new home!

If you have a positive attitude, detail-oriented mindset, and a knack for serving customers we invite you to join our dedicated team of industry professionals and be a part of 50+ years of excellence. Please apply today!

Competitive benefits include:

  • $19-20 starting pay (depending on experience)
  • Paid time off
  • Health, vision, and dental coverage
  • Retirement savings and planning
  • Career development opportunities
  • Long-term career-path
Compensation: $19.00 - $20.00 per hour




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Why work at Mid-State?


FAMILY OWNED
Welcome to the best of both worlds. At Mid-State, we have the sales volume of a large corporation with the atmosphere and culture of a small family shop. You can expect a blue-collar, casual environment where your voice can always be heard. Our managers and leaders have a strict "open-door" policy as well, and are always accessible to you.

CAREER DEVELOPMENT
Your future is in your hands. The majority of our management (including our owners) have all started on the ground-level, pick, packing, and sorting their way to success. None of our managers are above any job, task, or duty that needs performed to satisfy our customers. This dedication to getting the job done, combined with an eagerness to learn new skills is a proven recipe for success with us.

REWARDING MERIT
We value education as much as anyone, but many of our most successful employees come from a non-college educated background. Above all else, we reward a positive attitude, strong work-ethic, and the willingness and ability to learn new skills. Our compensation is never tied to tenor or seniority, but the quality of your work.

VALUES
Our values go beyond serving our customers. We believe a healthy work/home balance is crucial for our employee's long-term success. While overtime opportunities are available for those need it, we never force unexpected hours or shifts on our employees. When the work day is over, go home to your family and enjoy your personal life.
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