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Service Desk and Counter Specialist Youngstown Rubber Products/Mid-State Sales, Inc.

Service Desk and Counter Specialist

Full Time • Youngstown Rubber Products/Mid-State Sales, Inc.
 
Location: [Youngstown, OH]
Pay Range: $18.00 – $20.00 starting pay per hour (depending on experience) 

We are currently seeking a detail-oriented and customer-focused to join our team. This role is key to supporting our customers, processing orders efficiently, and working closely with internal teams to ensure excellent in-person service and on-time delivery. 

This is a hybrid position that offers plenty of time behind the desk, as well as time on the floor assisting customers in person. This position requires lifting heavy objects up to 50 pounds, as well as the building and construction of hydraulic hose assemblies.

Check out our facility here: https://maps.app.goo.gl/ER3kgAEGSLHKxMfV6 

Benefits & Compensation 

We offer a strong compensation and benefits package, including: 

  • Competitive hourly pay
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off (PTO)
  • Disability insurance
  • A supportive and professional work environment


Key Responsibilities
 
  • Respond to customer inquiries via phone, email, and in-person at the counter
  • Process sales orders from quote to invoice with accuracy and efficiency
  • Provide product information, pricing, and delivery details to customers
  • Recommend additional products and solutions based on customer needs
  • Coordinate with outside sales, purchasing, and warehouse teams to ensure timely service
  • Manage customer returns and vendor returns professionally
  • Monitor open orders and follow up to ensure promised delivery dates are met
  • Maintain accurate records and documentation for all transactions
  • Communicate clearly and respectfully with customers and coworkers
  • Take initiative to assist where needed, including working occasional overtime


Qualifications
 
  • High School Diploma or GED preferred
  • 1–3+ years of experience in inside sales or customer service preferred
  • Strong communication skills—verbal and written
  • Proficient with Microsoft Office, especially Excel
  • Experience with Industrial ERP software is a plus
  • Ability to handle multiple tasks in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Knowledge of pricing, vendors, and product sourcing is helpful
  • A professional, team-oriented attitude


About Us

We are a well-established company known for reliable service, high-quality products, and strong customer relationships. Our team takes pride in supporting one another and working toward shared goals. We value professionalism, accountability, and a commitment to doing the job right.


Apply Today
 
If you're looking for a stable, long-term role where your contributions are valued, we encourage you to apply.


 
Compensation: $18.00 - $20.00 per hour




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Why work at Mid-State?


FAMILY OWNED
Welcome to the best of both worlds. At Mid-State, we have the sales volume of a large corporation with the atmosphere and culture of a small family shop. You can expect a blue-collar, casual environment where your voice can always be heard. Our managers and leaders have a strict "open-door" policy as well, and are always accessible to you.

CAREER DEVELOPMENT
Your future is in your hands. The majority of our management (including our owners) have all started on the ground-level, pick, packing, and sorting their way to success. None of our managers are above any job, task, or duty that needs performed to satisfy our customers. This dedication to getting the job done, combined with an eagerness to learn new skills is a proven recipe for success with us.

REWARDING MERIT
We value education as much as anyone, but many of our most successful employees come from a non-college educated background. Above all else, we reward a positive attitude, strong work-ethic, and the willingness and ability to learn new skills. Our compensation is never tied to tenor or seniority, but the quality of your work.

VALUES
Our values go beyond serving our customers. We believe a healthy work/home balance is crucial for our employee's long-term success. While overtime opportunities are available for those need it, we never force unexpected hours or shifts on our employees. When the work day is over, go home to your family and enjoy your personal life.
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